I wrote a review on Trip Advisor. They didn't pay me, honestly.
The site captured our vision of a luxury 5-star resort whilst retaining a solid heritage and Moroccan accent. To use the word magnificent would not be an overstatement.
From the moment of arrival, to the moment of departure we found the staff to be more than accommodating. I would urge you to disregard comments that Brits were/are ostracised due to it being a predominantly French resort, this is not the case and to be frank, this is a blinkered and ignorant view. The staff were courteous, altruistic and genuinely went out of their way to be of help – from the cleaning team to security – I couldn't find fault.
The variety of activities/services on offer was astounding. From the choice of 3 pools to going to the on site club after hours – Kenzi Club has the whole package; tennis, dance classes, archery, football and cookery to name but a few. The 'Animation Team' were superb in this respect – they planned optional activities from 10am – 10pm. A stalwart group with unyielding energy and passion for what they did.
There were also a most useful, free, shuttle bus to Medina Square (10 minute journey), which we used regularly.
To attempt to describe the layout of the site would do it an injustice. Whether you wished to indulge in sport or relax on the plethora of lounging options the options are a-plenty. I personally indulged in using the spa. Comparative to the UK, the treatment (Hamman Massage) surpassed I have had previously. Charging a very reasonable fee, I felt rejuvenated, reenergised and perfectly tranquil – smashing.
My friend and I had heard horror stories of all inclusive food. Kenzi Club quashed these; breakfast, lunch, mid-afternoon snacks and dinner saw variety, impressive presentation and something for everyone. As a somewhat fussy, yet inquisitive, eater I found my taste buds excited but also enjoyed the option of plainer food.
We did not sample the Moroccan set menu available in the second restaurant, but by all accounts it was descent.
Outside the resort.
There were many planned excursions available of which we id a short tour of the gardens and palaces. Though useful, it could be done without a guide. Note – do not go on a tour of the Souks, total scam.
As two 24-year-old girls alone, we were rather intimidated by the Souks/Square – this was expected due to our being in a predominantly male orientated, impoverished, Muslim area. This is not a slur on the experience or place, merely and observation. Once we had escorts, in the form of two fellow holiday-makers (male), we felt much more confident and thoroughly enjoyed shopping in, and indeed getting lost in, the warren-like Souks. The traders are persistent and rather cheeky (bordering on rude), but confidence is key and eye-contact is not recommended.
We ended up going to night clubs (555 & Pascha), having henna tattoos and trying unusual local delicacies – the orange juice is out of this world.
I would regard myself as well travelled and I have stayed in a variety of hotels – ranging from 1*-6*, Kenzi Club was simply superb. I could gush further about my experience, littering my description with superlatives but in summary I would recommend Kenzi Club entirely – I would 100% visit again. We had an absolute blast.